:root{--ink:#14202E;--muted:#5B6B7C;--line:#E1E6EC;--field:#D5DCE4;--bg:#F4F6F9;--soft:#F4F7FA;--brand:#0B5E8A;--brand-d:#08466A;--nav:#0F2233;--nav-a:#1C3A54;--nav-t:#DCE6F0;--nav-m:#9FB3C8;--ok-bg:#E3F4E7;--ok:#1F5F2E;--warn-bg:#FFF4D1;--warn:#6B5000;--miss-bg:#FDE9DD;--miss:#9A3B08;--ai-bg:#EEE8FB;--ai:#5B3BAE}
*{box-sizing:border-box}
body{margin:0;font-family:'Heebo',system-ui,sans-serif;color:var(--ink);background:var(--bg);font-size:15px}
a{color:var(--brand)}a:hover{color:var(--brand-d)}
button,input,select,textarea{font-family:inherit;font-size:14px;color:inherit}
h1{margin:0;font-size:26px}h2{margin:0;font-size:17px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.layout{display:flex;flex-wrap:wrap;min-height:100vh}
.nav{flex:1 1 220px;max-width:240px;background:var(--nav);color:var(--nav-t);padding:24px 16px;display:flex;flex-direction:column;gap:6px}
.brand{display:flex;align-items:center;gap:10px;padding:0 8px 20px}
.brand-ic{width:36px;height:36px;border-radius:10px;background:#1A8FCB;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.brand b{display:block;color:#fff;font-size:17px}.brand small{color:var(--nav-m);font-size:12px}
.nav a{display:flex;align-items:center;gap:10px;padding:11px 12px;border-radius:8px;color:var(--nav-t);text-decoration:none}
.nav a.on{background:var(--nav-a);color:#fff;font-weight:600}
.nav .count{margin-inline-start:auto;background:#E8590C;color:#fff;border-radius:10px;padding:0 8px;font-size:12px;font-weight:700}
.nav .grow{flex-grow:1}
.langs{display:flex;gap:6px;padding:8px}
.langs button{flex:1;height:32px;border-radius:6px;border:1px solid #36506A;background:transparent;color:var(--nav-t);cursor:pointer}
.langs button.on{background:#1A8FCB;border-color:#1A8FCB;color:#fff;font-weight:600}
.who{font-size:13px;color:var(--nav-m);padding:4px 8px;display:flex;justify-content:space-between;gap:8px;align-items:center}
.who button{white-space:nowrap;background:none;border:0;color:var(--nav-m);text-decoration:underline;cursor:pointer;padding:6px}
.main{flex:999 1 560px;min-width:0;padding:28px 32px;display:flex;flex-direction:column;gap:20px}
.bar{display:flex;flex-wrap:wrap;align-items:center;gap:16px}.grow{flex-grow:1}
.pill-ok{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--ok);background:var(--ok-bg);padding:4px 10px;border-radius:20px}
.pill-ok::before{content:'';width:8px;height:8px;border-radius:50%;background:#2B9A48}
.pill-warn{font-size:13px;color:var(--warn);background:var(--warn-bg);padding:4px 10px;border-radius:20px}
.search{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--field);border-radius:8px;padding:0 12px;height:44px;width:min(340px,100%)}
.search input{border:0;outline:0;flex:1;background:transparent}
.chips{display:flex;flex-wrap:wrap;gap:8px}
.chips button{height:36px;padding:0 14px;border-radius:18px;border:1px solid var(--field);background:#fff;cursor:pointer}
.chips button.on{background:var(--ink);border-color:var(--ink);color:#fff}
.cols{display:flex;flex-wrap:wrap;gap:20px;align-items:flex-start}
.card{background:#fff;border:1px solid var(--line);border-radius:12px}
.list{flex:1 1 480px;min-width:0;overflow:hidden}
.scroll{overflow-x:auto}
table{width:100%;border-collapse:collapse;min-width:560px}
th{background:#F7F9FB;color:#4A5A6B;font-weight:600;text-align:start;padding:12px 16px;font-size:14px}
td{padding:12px 16px;border-top:1px solid var(--line);font-size:14px;vertical-align:top}
tr.row{cursor:pointer}tr.row:hover{background:#F8FAFC}
tr.row.sel{background:#EEF5FB;box-shadow:inset -3px 0 0 var(--brand)}[dir=ltr] tr.row.sel{box-shadow:inset 3px 0 0 var(--brand)}
.ltr{direction:ltr;unicode-bidi:isolate}
.sub{color:var(--muted);font-size:13px}
.badge{font-size:12px;font-weight:600;padding:3px 9px;border-radius:10px;white-space:nowrap}
.b-Inbound{background:#E2EEF7;color:var(--brand)}.b-Outbound{background:#E8F1EA;color:#2B7A3D}.b-Missed,.b-Notanswered{background:var(--miss-bg);color:var(--miss)}
.ai-done{font-size:12px;color:var(--ai);background:var(--ai-bg);padding:3px 8px;border-radius:10px}
.ai-wait{font-size:12px;color:var(--warn);background:var(--warn-bg);padding:3px 8px;border-radius:10px}
.detail{flex:1 1 400px;max-width:500px;min-width:0;padding:22px;display:flex;flex-direction:column;gap:18px}
.empty{color:var(--muted);padding:40px 20px;text-align:center}
.who-head{display:flex;gap:12px;align-items:flex-start}
.avatar{width:48px;height:48px;border-radius:50%;background:#E2EEF7;color:var(--brand);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:18px;flex-shrink:0}
.avatar.lg{width:64px;height:64px;font-size:24px}
.title-link{font-size:19px;font-weight:700;color:var(--ink);text-decoration:none}
.player{background:var(--soft);border-radius:10px;padding:14px;display:flex;flex-direction:column;gap:10px}
.player audio{width:100%}
.btns{display:flex;flex-wrap:wrap;gap:8px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:36px;padding:0 12px;border-radius:8px;background:#fff;border:1px solid var(--field);text-decoration:none;color:var(--ink);font-size:13px;cursor:pointer}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff;font-weight:600}
.btn.big{height:44px;font-size:14px;padding:0 16px}
.btn:disabled{opacity:.6;cursor:default}
.okline{font-size:12px;color:#2B7A3D;align-self:center}
.ai-tag{font-size:12px;background:var(--ai-bg);color:var(--ai);padding:2px 8px;border-radius:10px}
.summary{margin:0;font-size:15px;line-height:1.65;white-space:pre-line}
.transcript{background:var(--soft);border-radius:8px;padding:12px;font-size:14px;line-height:1.6;white-space:pre-wrap;max-height:320px;overflow:auto}
label.fld{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600;color:#4A5A6B}
.fld input,.fld select,.fld textarea{height:44px;border:1px solid var(--field);border-radius:8px;padding:0 12px;background:#fff;font-weight:400}
.fld textarea{height:auto;padding:10px;resize:vertical}
.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.check{display:flex;align-items:center;gap:10px;font-size:14px;min-height:32px}.check input{width:18px;height:18px}
.stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;text-align:center}
.stats div{background:var(--soft);border-radius:8px;padding:10px 4px}.stats b{display:block;font-size:20px}.stats span{font-size:12px;color:#4A5A6B}
.stats .m{background:var(--miss-bg)}.stats .m b{color:var(--miss)}
.contact-side{flex:1 1 320px;max-width:400px;padding:24px;display:flex;flex-direction:column;gap:18px}
dl.info{margin:0;display:grid;gap:12px}dl.info dt{color:var(--muted);font-size:12px}dl.info dd{margin:0;font-weight:500}
.timeline{flex:1 1 480px;min-width:0;display:flex;flex-direction:column;gap:14px}
.tl{padding:18px;display:flex;flex-direction:column;gap:10px}
.tl-head{display:flex;flex-wrap:wrap;align-items:center;gap:10px}
.status{white-space:nowrap;font-size:12px;font-weight:600;padding:3px 9px;border-radius:10px}
.s-ok{background:var(--ok-bg);color:var(--ok)}.s-wait{background:var(--warn-bg);color:var(--warn)}.s-pause{background:var(--miss-bg);color:var(--miss)}
.test-ok{display:flex;align-items:center;gap:10px;background:var(--ok-bg);color:var(--ok);border-radius:8px;padding:10px 12px;font-size:14px}
.test-bad{background:var(--miss-bg);color:var(--miss);border-radius:8px;padding:10px 12px;font-size:14px}
.key{display:flex;align-items:center;gap:8px;background:var(--soft);border-radius:8px;padding:0 12px;height:44px;font-family:ui-monospace,monospace;font-size:13px}
.key .btn{margin-inline-start:auto;font-family:'Heebo',sans-serif}
ol.steps{margin:0;padding-inline-start:20px;font-size:14px;line-height:1.7;color:#3A4A5B}
.banner{background:#FFF4D1;color:var(--warn);padding:10px 32px;display:flex;gap:12px;align-items:center;font-size:14px;width:100%}
.login{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}
.login form{width:min(380px,100%);padding:32px;display:flex;flex-direction:column;gap:16px}
.err{color:var(--miss);font-size:14px}
.popup{position:fixed;top:24px;inset-inline-end:24px;width:min(360px,calc(100vw - 32px));background:#fff;border-radius:14px;box-shadow:0 12px 40px rgba(15,34,51,.22);border:1px solid var(--line);overflow:hidden;z-index:50}
[dir=rtl] .popup{inset-inline-end:auto;left:24px}
.popup-h{background:var(--nav);color:#fff;padding:12px 16px;display:flex;align-items:center;gap:10px}
.popup-h::before{content:'';width:10px;height:10px;border-radius:50%;background:#3FD07A}
.popup-h button{margin-inline-start:auto;width:32px;height:32px;border:0;background:transparent;color:var(--nav-m);font-size:20px;cursor:pointer}
.popup-b{padding:16px;display:flex;flex-direction:column;gap:12px}
.popup-last{background:var(--soft);border-radius:8px;padding:10px 12px;display:flex;flex-direction:column;gap:4px;font-size:14px;line-height:1.5}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;padding:10px 18px;border-radius:8px;z-index:60;font-size:14px}
@media (max-width:700px){.nav{max-width:none}.main{padding:18px}}